MasterClean Carpet Systems Limited.
+852 2756 3140+ 852 6211 2085
Quality Assurance
Quality Assurance

Service Guarantee

MasterClean can provide you with a customized cleaning proposal with competitive pricing based on your requirements. With our advanced technology and systematic management system, we are able to work effectively and maintain a high quality service level, while keeping running costs low. 

We will always listen, for we understand the importance of earning our customers’ support through providing quality services which meet their requirements.

Safety Guarantee

A third-party liability insurance of HK$10,000,000.00 could be provided, protecting clients’ property.

Emergency Support

We have sufficient mobile team with a fleet of motor vehicles operating round the clock and ensure that emergency support is provided. Our supporting teams cover the whole Hong Kong.

Continuous Training

MasterClean has strong concern on staff quality. By providing different kind of trainings throughout each time period of a staff, our service quality can be guaranteed. Our continuous trainings cover lots of fields such as cleaning standard, health & safety, customer service and leadership etc.

Detergent used

Dedicated to provide premium cleaning services for all clients, having a green and high quality for detergents is one of the key. MasterClean mostly used Johnson Diversey detergents for the general cleaner, carpet cleaner, spot cleaner and sterilizing materials, etc.

Certificates for the detergents

All Johnson Diversey detergents are registered with ISO 14001 and certified with Environmental Protection Agency, United States of America (EPA). 

For more details of the ingredients, the Material Safety Data Sheets (MSDS) and certificates could be provided.

In Johnson Diversey products, all harmful substances are prohibited. To ensure a strict restriction for all products, JD will regularly review and examine the formulas of each product to ensure the exclusion of any toxic and harmful substance against human health and environment.

Being a member of Hong Kong Pest Management Association (HKPMA)

MasterClean will regularly collect intelligence of pest management to review and examine the pest management and services, in order to provide the best solution for different clients. To qualify to be a member of HKPMA, MasterClean has set out a series of operation code, quality control and standard, for pest management. These codes ensure an effective pest management to be provided, and allow MasterClean to provide quality pest management for different clients.

Safety Pesticides Guarantees

All pesticides used by MsaterClean have been registered in the Agricultures, Fisheries and Conservation Department, Hong Kong. 

MasterClean guarantees that all pesticides used are low-harm and safe to normal people in condition that pesticides shall be used in proper ways.